{"id":37,"date":"2026-10-25T12:04:06","date_gmt":"2026-10-25T12:04:06","guid":{"rendered":"http:\/\/localhost\/aistheticpro%20theme\/index.php\/support\/"},"modified":"2026-10-27T13:36:18","modified_gmt":"2026-10-27T13:36:18","slug":"support","status":"publish","type":"page","link":"https:\/\/msoulpro.com\/aisthetic\/support\/","title":{"rendered":"Support & Contact"},"content":{"rendered":"\t\t
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\n\t\t\t\t\tCUSTOMER CARE & SECURITY<\/span>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t

\n\t\t\t\t\n\t\t\t\t\t\t\t\t\tWe Are Here to<\/span>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\tHelp You Build<\/span>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t<\/h1>\n\n\t\t\t\t\t\t\t

Direct support ticket desk, technical documentation, WhatsApp VIP messaging, and our comprehensive Enterprise Security & Compliance framework.<\/p>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\ud83c\udfab<\/div>\n

Official Ticket Desk<\/h3>\n

Direct ticket management portal for bug reports, license transfers, and account assistance.<\/p>\n <\/div>\n Open Ticket Desk Portal →<\/a>\n <\/div>\n\n \n

\n
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\ud83d\udcda<\/div>\n

Technical Knowledge Base<\/h3>\n

Complete installation walkthroughs, child theme setup, and widget developer documentation.<\/p>\n <\/div>\n Explore Documentation →<\/a>\n <\/div>\n\n \n

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\ud83d\udcac<\/div>\n

Direct WhatsApp VIP<\/h3>\n

Real-time messaging for Agency Pro license holders, enterprise agencies, and urgent pre-sales inquiries.<\/p>\n <\/div>\n Chat on WhatsApp →<\/a>\n <\/div>\n <\/div>\n\n \n

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\n SECURITY & COMPLIANCE CENTER<\/span>\n

Enterprise Security Architecture<\/h2>\n <\/div>\n
\n OWASP Top 10 Hardened<\/span>\n <\/div>\n <\/div>\n\n

\n Aisthetic Pro adheres to strict enterprise defense-in-depth principles. Every HTTP request, form submission, and database operation is protected by multiple layers of automated validation:\n <\/p>\n\n

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\ud83d\udee1\ufe0f Automated Audit Logging<\/h4>\n

Built-in Aisthetic_Audit_Logger<\/code> monitors administrative option modifications, post lifecycle events, and user authentication events into protected storage.<\/p>\n <\/div>\n

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\ud83d\udd12 HTTP Security Response Headers<\/h4>\n

Strict enforcement of X-Frame-Options: SAMEORIGIN<\/code>, X-Content-Type-Options: nosniff<\/code>, Referrer-Policy<\/code>, and HSTS across all front-end endpoints.<\/p>\n <\/div>\n

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\ud83d\udeab Brute-Force & Enumeration Lockout<\/h4>\n

Automatic 15-minute IP lockout after 5 failed login attempts. Blocked REST API user enumeration and author query scanning to prevent discovery of admin usernames.<\/p>\n <\/div>\n

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\ud83d\uded1 Uploads Directory Hardening<\/h4>\n

Strict server-level execution prevention against PHP, Python, and script execution within user upload folders and calendar invite directories.<\/p>\n <\/div>\n <\/div>\n\n

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\n Responsible Vulnerability Disclosure:<\/span>\n Report security findings directly to security@msoulpro.com<\/a><\/span>\n <\/div>\n
\n \u26a1 SLA: Critical Patches Released Within 24 Hours\n <\/div>\n <\/div>\n <\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

\ud83c\udfab Official Ticket Desk Direct ticket management portal for bug reports, license transfers, and account assistance. Open Ticket Desk Portal → \ud83d\udcda Technical Knowledge Base Complete installation walkthroughs, child theme setup, and widget developer documentation. Explore Documentation → \ud83d\udcac Direct WhatsApp VIP Real-time messaging for Lifetime license holders, enterprise agencies, and urgent pre-sales inquiries. Chat […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-37","page","type-page","status-publish","hentry"],"aisthetic_meta":[],"_links":{"self":[{"href":"https:\/\/msoulpro.com\/aisthetic\/wp-json\/wp\/v2\/pages\/37","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/msoulpro.com\/aisthetic\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/msoulpro.com\/aisthetic\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/msoulpro.com\/aisthetic\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/msoulpro.com\/aisthetic\/wp-json\/wp\/v2\/comments?post=37"}],"version-history":[{"count":1,"href":"https:\/\/msoulpro.com\/aisthetic\/wp-json\/wp\/v2\/pages\/37\/revisions"}],"predecessor-version":[{"id":117,"href":"https:\/\/msoulpro.com\/aisthetic\/wp-json\/wp\/v2\/pages\/37\/revisions\/117"}],"wp:attachment":[{"href":"https:\/\/msoulpro.com\/aisthetic\/wp-json\/wp\/v2\/media?parent=37"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}